Run your SERVPRO franchise on one platform.

Relay was built for SERVPRO franchises first. It gives your team one modern, easy place to run every job, from the first call to the final payment. QuickBooks bills land on the right job, and an AI receptionist answers the calls your team can't get to.

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What you get

Built around how a SERVPRO franchise runs.

Relay speaks Job IDs, divisions, and offices out of the box, so there's nothing to force-fit.

  • Works with WorkCenter 2.0
  • Every job filed to the right office and division automatically
  • QuickBooks bills matched to the job by Job ID
  • Intake scripts built to SERVPRO corporate guidelines
  • An AI receptionist for after-hours and overflow calls
  • Live job budgets by loss type, with per-job overrides
Built for restoration

Why SERVPRO owners pick Relay.

The details that matter in a SERVPRO office are the ones generic software gets wrong.

  • It already speaks your job numbers

    Relay understands the job IDs your office uses today, so every job lands in the right office and division and the move to Relay is seamless.

  • Book the job while they're on the phone

    Your CSRs schedule the appointment during the call, instead of promising a callback and losing the job to whoever answers next. The script follows SERVPRO corporate guidelines, and you can customize it.

  • Bills land on the right job

    Vendor bills sync from QuickBooks for each office and match to jobs by Job ID. Anything that doesn't match is flagged for review, never guessed.

  • Every office in one view

    Run several territories? Scope the dashboard by office and division to compare pipeline, collections, and open jobs before month-end.

  • Storm season without the chaos

    A live storm map, an AI receptionist for the call surge, and an offline field app keep the team moving when volume spikes.

Integrations

Keep the systems you already run.

Relay works with WorkCenter 2.0, QuickBooks, and the email, phone, and signing tools your team already uses, so everyone gets one modern, easy place to run every job.

Connects with

See every integrationSwitching from DASH

Works with

The parts of Relay SERVPRO teams use most.

One record from first call to final payment, so nothing gets copied between systems.

SERVPRO FAQ

Questions from SERVPRO teams.

More on the FAQ page.

Can Relay replace DASH?

Yes. Your team runs every job in Relay, from the first call to the final payment, and your job history comes with you when you switch. Relay also connects to QuickBooks, where bills match to jobs by Job ID.

How does Relay know which office a job belongs to?

From the Job ID. Relay reads the office from your job ID, so every job is filed to the right office automatically. How jobs are numbered and sorted is fully customizable to you and your operations.

Do you have intake scripts that follow SERVPRO guidelines?

Yes. Guided Intake includes a template built to SERVPRO corporate guidelines, alongside a general restoration template. You can use either as is, customize it, or build your own.

We run more than one territory. Can we see them separately?

Yes. Offices and divisions are built in, and the dashboard and reports filter by office, so you can compare locations side by side.

Is Relay affiliated with SERVPRO?

No. Relay is an independent software company and is not affiliated with, endorsed by, or sponsored by SERVPRO. We build software for the restoration businesses that operate SERVPRO franchises.

Relay by restoration brand

Relay is an independent software provider and is not affiliated with, endorsed by, or sponsored by SERVPRO. SERVPRO and related names are trademarks of their respective owners and are used here only to describe the restoration businesses Relay serves.

See it run

See Relay run a SERVPRO franchise.

About an hour with a restoration specialist. We'll walk the whole lifecycle with jobs like yours, from the first call to the last payment.

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