Answer fast. Dispatch fast. Around the clock.
Fast response is the promise, and it starts with the phone. Relay answers every call day or night, routes it to whoever's on call, books the crew, and keeps the job moving from the first ring to the final invoice.
Built for 24/7 response.
Phones, scheduling, and the field app working together so nobody waits.
- An AI receptionist for after-hours and overflow calls
- Call routing, IVR, and ring groups for on-call teams
- Arrival windows booked on the intake call
- Scheduling across Google and Microsoft calendars
- A native field app that works offline
- Run every job in Relay, with your DASH history brought over
Why 911 Restoration operators pick Relay.
When response time is the brand, every handoff has to be instant.
The phone system knows your jobs
Routing, IVR, ring groups, SMS, voicemail, and recording, tied to the job and the customer, not a separate phone bill.
Nobody hits voicemail
If the on-call line doesn't pick up, the AI receptionist does. It takes the intake and creates the lead, so the call still becomes a job.
Booked before they hang up
See who's free across calendars and book the arrival window on the call.
The field app keeps up
Techs capture photos, floor plans, and equipment from the truck, even with no signal.
Fast doesn't mean messy
Every call, appointment, and photo lands on one job record, so speed doesn't cost you the paperwork.
Keep the systems you already run.
Relay connects to QuickBooks and the estimating, email, phone, and signing tools your team already uses. Moving off DASH? Your job history comes with you.
Connects with
- QuickBooks Online
- Xactimate
- DocuSketch
- DocuSign
- Microsoft 365
- Google Workspace
- GoTo Connect
The parts of Relay 911 Restoration teams use most.
The modules that keep a 24/7 operation responsive.
Can Relay replace our phone system?
Yes. Relay's phone system handles routing, IVR, ring groups, SMS, voicemail, and recording, and every call ties to the job and customer.
What happens when the on-call person misses a call?
The AI receptionist answers after hours or on overflow, takes the intake, and creates the lead, so the call isn't lost.
Does the field app work without a signal?
Yes. The native iOS and Android app works offline and syncs when the device reconnects.
Can Relay replace DASH?
Yes. Your team runs every job in Relay, from the first call to the final payment, and your job history comes with you when you switch. Relay also connects to QuickBooks, where bills match to jobs by Job ID.
Is Relay affiliated with 911 Restoration?
No. Relay is an independent software company and is not affiliated with, endorsed by, or sponsored by 911 Restoration. We build software for the restoration businesses that operate 911 Restoration franchises.
Relay is an independent software provider and is not affiliated with, endorsed by, or sponsored by 911 Restoration. 911 Restoration and related names are trademarks of their respective owners and are used here only to describe the restoration businesses Relay serves.
See Relay take a 3am call.
About an hour with a restoration specialist. We'll route a test call, book the crew, and follow the job from the truck to the invoice.