See who's genuinely free (across everyone's real calendars) and lock the arrival window right on the call, tied to the job from the first minute.
Real availability, booking from the intake call, and calendar sync. Not a whiteboard, a personal calendar, and a text thread.
The things that make the arrival window real, and what they connect to.
Set your team's operating hours and per-person availability, and Relay layers in their actual Google and Microsoft calendar free/busy, so "who's open at 2pm" is a real answer, not a guess off a whiteboard.
Relay ships guided-intake templates, a default restoration script and one built to SERVPRO corporate guidelines, so your CSRs ask the right questions in the right order, stay on-script, and book more of the calls that come in. The script closes on scheduling, so the arrival window is set before you hang up, then pushes the event to the assignee's calendar, with an optional email calendar invite or booking text to the customer.
The things that make Relay's scheduling fit the way restoration dispatch actually works.
A prebuilt guided-intake template, restoration or SERVPRO-aligned, keeps every call on-script, so fewer callers slip away and more turn into booked jobs.
A whiteboard, someone's Google Calendar, and a text thread. Relay pulls availability and appointments into one place, attached to the job they belong to, so the whole team sees the same schedule.
Promising a window you can't hit is a missed first impression. Blending in real calendar free/busy means the window you quote is one you can keep.
Booked from intake, tied to the job from the first minute, not a calendar entry disconnected from the work.
Appointments push to the assignee's calendar, with an optional invite or text to the customer, so no one is working off a stale copy.
Appointments live on the job, and guided intake books the first one as the lead lands.
Yes. Relay reads Google Workspace and Microsoft 365 calendar free/busy and blends it with your set availability, so what it shows as open is actually open.
Yes. Relay includes prebuilt guided-intake templates, a default restoration one and a SERVPRO-guidelines one, and you can customize either or build your own.
Yes. The guided-intake script closes on a scheduling step, so the arrival window is set before the call ends.
Only if you want them to. The customer calendar invite (by email) and the booking text (SMS) are both optional and configurable. Either way, the appointment always pushes to the assignee's calendar.
It is an appointment and availability system that is actively expanding. Skill-based auto-matching, crew capacity planning, and route optimization are on the roadmap. We'll show you exactly what's live today in a demo.
About an hour with a restoration specialist. We'll show real availability and intake booking against the way your team schedules today.
