Built for how restoration business development actually sells.
Referral sources, recurring accounts, and the visits that win them, plus a call queue, email from your own inbox, and commissions calculated from real jobs. Not a horizontal CRM bent into restoration.
Everything business development, on one record.
From the referral source to the closed job to the commission: no re-typing into a second system.
- A CRM built for restoration business development, not horizontal sales
- Referral sources and recurring accounts as first-class contacts
- A call queue that dials your worklist
- Email from your own Gmail or Microsoft 365
- QR review generation with scan analytics
- Commissions calculated from real job revenue
Why business development teams stick with Relay.
The things that make Relay fit restoration business development, not generic sales.
Not a horizontal CRM bent into restoration
Referral sources, recurring accounts, and required source attribution are first-class, not custom fields you bolt onto a generic sales tool.
Email that comes from you
Relay sends CRM email through your own connected Gmail or Microsoft 365 mailbox, so replies come back to you, not a "noreply" nobody answers.
One record, sales to job
When an opportunity becomes a job, the account, source attribution, and sales role carry through, and commission follows the work.
Reviews are the next job
QR review codes turn a finished job into reputation on the spot, with scan analytics so you know which reps and locations drive it.
Commissions you can trust
Flat, tiered, or whole-tier plans calculated from real job revenue, with a personal "My Commissions" view that ends the month-end disputes.
The modules business development lives in.
Sales, CRM, communications, and leads share one record, so the sale and the job are never re-keyed.
Can I email prospects from my own address?
Yes. Relay sends CRM email through your connected Gmail or Microsoft 365 account (with templates, mail-merge, and scheduled sends), so replies come back to your inbox.
How are commissions calculated?
From real job revenue, on flat, tiered, or whole-tier plans, with approvals and a personal "My Commissions" view every rep can see.
Does it track referral sources?
Yes. Referral sources are first-class contacts, and source attribution is required on the lead and carries through to the job.
Where do leads come from?
Web forms, tracked calls, and guided intake, each arriving with its source attributed and routed to the right rep.
See business development run on one record.
About an hour with a restoration specialist. We'll walk referral tracking, the call queue, email from your own inbox, and commissions, against the way your team sells today.