Restoration contents management that stays connected to the job.

Packouts, packbacks, room and container tracking, itemized photos, and invoicing — all tied to the same job record from start to finish.

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What it does

Every contents item, on the same record.

Contents work used to live in spreadsheets and shared drives, disconnected from the rest of the job. Relay puts it on the same record — items, photos, rooms, containers, and invoicing in one place.

  • Itemized inventory by room and container
  • Packout and packback workflow tracking
  • Photos tied to items, rooms, and stages
  • Status visible across the contents lifecycle
  • Contents invoicing on the job
  • Handoff to vendors when needed
Capabilities

Inside the contents module.

Four capabilities that make the contents workflow run on one record.

On the job

Each contents item, on the same job record.

Contents belongs to a job — not a separate system. Items, photos, status, and value all live on the job alongside scheduling, vendors, and invoicing.

  • Items tied to the job from intake
  • Status and value visible on the job
  • Operations sees contents on the same record
Connects to JobsWhere the job record lives.
Packout workflow

Packout and packback workflow tracking.

Pickup, cleaning, storage, and packback are stages on each item — not a checklist on a clipboard. Status updates as work happens.

  • Workflow stages from pickup to packback
  • Status updates per item or container
  • Visible to office and field at the same time
Photos and documents

Photos and documents tied to rooms and stages.

Every item has photos. Photos organize by room, by stage, and by container. Documents — scopes, customer-signed inventories, carrier reports — attach to the contents record.

  • Photos by room, stage, and container
  • Customer-signed inventories attached
  • Carrier-ready documentation in one place
Contents invoicing

Contents invoicing that closes with the job.

Contents charges roll into the same invoice as the rest of the job — or generate their own invoice if the workflow requires it. QuickBooks sync stays current.

  • Contents charges on the job invoice
  • Or separate contents invoices when needed
  • Native QuickBooks sync for A/R
Connects to AccountingWhere the invoice lives once it leaves the job.
Built for restoration

Restoration contents isn't generic inventory tracking.

Five things that make Relay's contents module restoration-specific.

  • Items get categorized by loss, not by furniture catalog

    Restoration contents has a different vocabulary — affected versus unaffected, salvageable versus replaceable, cleaning versus disposal.

  • Rooms are how work is sequenced

    Packout, cleaning, and packback all happen room by room. The record matches the work.

  • Photos are evidence, not decoration

    Carrier-ready inventories require photos at intake, at cleaning, and at packback. Relay organizes them that way.

  • Containers are the unit of movement

    Items travel by box and container. Tracking matches the field.

  • Contents invoicing isn't an afterthought

    Contents revenue tracks against the same job record as mitigation and reconstruction.

Who uses it

Three teams on the contents record.

Each role uses contents differently. Dedicated role pages are on the way.

Works with

Connected to jobs, assets, accounting, and vendors.

Contents work touches the job, the equipment, the invoice, and the cleaning subs — all on the same record.

Contents FAQ

Questions about the contents module.

More on the resources page.

Can contents charges roll into the main job invoice?

Yes. Contents charges roll into the same invoice as mitigation and reconstruction by default — or generate separate contents invoices if the workflow requires it.

How are photos organized for carrier documentation?

Photos organize by room, container, item, and workflow stage. Customer-signed inventories attach to the contents record.

Can technicians update contents status from the field?

Yes. Stage updates, photos, and item additions happen from mobile and land on the same record the office sees.

Does contents tracking handle storage and packbacks?

Yes. Workflow stages cover pickup, cleaning, storage, and packback. Status updates per item or container.

How does contents work hand off to invoicing?

Contents charges roll into the job's invoice and sync to QuickBooks alongside the rest of the job's accounting.

See it run

See Contents in your operation.

Thirty minutes with a restoration specialist. We'll walk through packouts, packbacks, and contents invoicing against the way your contents team runs today.

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