Resources
Answers, straight.
Common questions about Relay and the way it runs restoration operations. Guides, case studies, and operator content arrive as the product matures out of private beta.
What is Relay?
Relay is the operating platform for restoration companies. It combines CRM, jobs, communications, contents, billing, marketing, vendors, and real-time loss alerts into one system so every department works from the same record.
Who is Relay for?
Restoration companies. That includes water mitigation, fire restoration, mold remediation, contents restoration, and reconstruction. Built around the way restoration work actually runs — not a horizontal field-service tool.
How is Relay different from a CRM or job management tool?
Relay includes a CRM and a job management module — and communications, contents, billing, marketing, vendors, and alerts. The advantage isn't any single module. It's that every department works from the same data.
Does Relay integrate with QuickBooks?
Yes. Relay connects with QuickBooks for billing-related workflows so invoices, payments, and A/R move between Relay and accounting without re-entry.
Does Relay replace my phone system?
Yes. Relay includes call routing, ring groups, business hours, SMS, and after-hours phone answering — tied to the job and contact every call belongs to.
How long does implementation take?
Most teams are running in Relay within weeks, not months. Implementation is staged by module so you don't have to switch everything at once.
How is pricing structured?
Pricing depends on company size and module mix. See pricing for the demo walkthrough.
What support and onboarding are included?
Every Relay implementation includes guided onboarding from a restoration product specialist plus ongoing support.
Still have questions?
A 30-minute demo is the fastest way to see how Relay maps to your operation.
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